We/the airline will endeavour to satisfy any special service(s) requests such as special dietary requirements, meet and assist and wheelchair assistance. . No refunds will be given on any cruise for no-shows. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. In the case of unchecked luggage including personal items, we and the airline will only be liable if the damage resulted from the airlines fault or that of its employees or agents. Boarding times can vary by itinerary and by stateroom number, please check your e-docs. This information will be provided as soon as we are in a position to do so. By using, participating in, engaging, or booking any recreational activity, you accept these risks and agree that Royal Caribbean International, Carrier, its employees, directors, servants and agents are not liable for any claim by you, your dependents or legal representatives in negligence, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage. You are also strongly advised to take out appropriate and adequate insurance to protect such items. Please also see section 1.3 above. Please contact us at 1-866-277-8452 to make changes to your cruise vacation.*. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. Guest understands and agrees that Carrier may prohibit Passenger from going ashore in any port of call, and/or limit guests going ashore for health-related reasons in its sole discretion. Please note: If you book two or more cruises to be taken back to back and either one or all cruises are booked under a GTY (guarantee) basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your consecutive cruises. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. are carried by hand and not packed in your luggage and/or left unsecured in your stateroom or elsewhere on board the ship. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. . You must ensure that you are using an up-to-date brochure when you book your holiday. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. The carry-on bag needs to be less than 7kg/15lbs and the dimension size is 19 x 13 x 8 inches. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Sometimes the ATOL Certificate we supply to you may state that the flights are yet to be assigned, in which case, as soon as your flights are allocated, a new ATOL Certificate will be issued to you. You must also give us details of any relevant insurance coverage you hold. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Celebrity Cruises' cancellation . If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Please see your Confirmation Invoice for further details of our recommended insurance broker. Please ask for this document and keep this document safe with your travel documents when you travel. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. and may also involve stops en route to your final destination which may involve you disembarking from the aircraft or changing aircraft and/or . Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. No problem. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned. The travel organisers own booking conditions will apply to your contract. Persons using The Spa must be over the age of 18. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. Please ensure you obtain a copy of these from your travel organiser before or at the time of booking. You will need to have your booking ID and date of sailing to hand or, if we have already received this information from you at the time of booking, verify that the details we are holding are complete and accurate. Our descriptions may refer to activities that are available in the ports you are visiting. After the cruise final payment date the refund is, the total value of the ticket will be refunded less a $200.00 non-refundable penalty. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. When you pay you will be supplied with an ATOL Certificate. whether or not you've made your final payment and whether or not you actually have COVID-19. On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. . I have a question about the due date for the final payment. As part of this policy, Disney Cruise Line is temporarily extending final payment until 60 days before sailing for all guests who have unrestricted stateroom categories booked. Confirmation that a special request has been noted and passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact us (if booking direct) or your travel agent and give notice in writing to ensure safe receipt of the cancellation. Connecting UK domestic flights are also available from a selection of regional airports. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Please note, if you are taking consecutive cruises there may be some duplication with regard to onboard programmes, meals and entertainment. Our room on the upcoming cruise is perfect, so I decide to check that the room number hasn't changed. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. 5.7 What is your liability towards guests? The final payment date is in three days for the cruise that we are looking at. We cannot guarantee and do not make any representations as to the accuracy of any information given by us or local operators in relation to such activities or about the resorts/area/location you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place, or the way in which it will take place, as these services are not under our control. Call us at 800-338-4962 or . Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. In these Booking Conditions, you and your means all persons named on a booking and we, us, ourselves and Celebrity Cruises means either Celebrity Cruises Inc. or RCL Cruises Ltd trading as Celebrity Cruises as will be determined as being the Carrier under these Booking Conditions. Celebrity Cruises will not be responsible for any costs, expenses or losses suffered as a result either by the minor affected, the person(s) paying for their cruise (if not the minor him/herself), or any persons travelling with the minor who decide not to continue with the holiday as a result of the failure to produce a letter of authorisation as set out above. If you booked 8/1/2010 or after the final payment is due 75 days. We reserve the right to make a fuel surcharge when making a booking, to reflect the cost of fuel or other power sources. We will of course do our best to avoid any changes that will have a significant detrimental effect on your last confirmed itinerary. We may not be able to inform you of your flight timings and routing for bookings made more than 10 months before departure. We logged on and an outstanding balance of 26pence was showing. Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Where you build your own package, if you require transfers you will need to add them to your booking as these are not added automatically. The 60 day final payment expires for cruises scheduled to depart after 3/31/2022. The benefits to you of a GTY stateroom are that after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. If you have failed to give proper notice of any assistance or need you require in accordance with section 5.2 above and in accordance with EU Regulation 1177/2010 we reserve the right to refuse to allow you to travel. Cookies are used on this website. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. Please note: It may not be possible to confirm your flight details at this point. Posted August 3, 2010. Please also take note of our Refusal to Transport Policy. Terms and conditions apply for Celebrity Cruise Now & Cruise Later bookings so please ensure you check your confirmation invoice carefully at the time. You acknowledge and agree that, by their very nature, the recreational activities that you are participating in can be dangerous with inherent risks, dangers and hazards, and personal injury (and sometimes death) can occur and you agree to assume and accept all risk of personal injury or death which may occur. Royal Caribbean Cruises Ltd. do accept all major credit cards. . The request/ information can either be emailed to specialistservicesuk@celebritycruises.com Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. * A charge may be made for some entertainment activities on board. Enjoy up to 75% off your second guests cruise fare and save up to an additional 1,200 per room.*. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. Dining times may vary slightly on port days due to shore excursion departures. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. You can redeem any FCC by calling us! Be advised that any refund due to you shall be paid to you within 14 days of cancellation of any booking. Where this happens because of your failure to fully comply with such obligations we cannot accept any liability to you or any of your party and we will not pay you any compensation or make any refunds to you or your party in such circumstances and you will be responsible for your own onward/return travel arrangements. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.
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