service cloud specialist superbadge challenge 2

Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. Ask Question Asked 2 years, 8 months ago. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I've had it take up to 24 hours :(. Stuck on Superbadge Apex Specialist Step 1? Did i use the wrong template? Make sure that the correct date range is selected. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. I have enabled the knowledge user check box in the user profile. I have read every message I can find and have double and triple checked everything I can think of. Error: "We can't find the Entitlement Name in the System Administrator Profile. We can't find the 'Customer Case Team' role. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I am not intending to give out the answers, just a little bit of a nudge. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. THANK YOU! If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. This comment has been removed by the author. Hello. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. You should be prepared for a heavily scenario . Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! hmmm You do not want to enable all of the checkboxes. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Take a break, grab a snack, and watch this video. I'd bet that the solution is to "clone" not rename. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Sounds like an easy oops! Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. I'm not sure I would have figured that out if I didn't stumble across this forum. When you start a create a new report, simply click to start with a clean screen. Hi there,I am struglling with sataus update within a macro. I have to double check the directions, but I believe that you just have to add a few values. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. I also confirm that no additional code exists in this org. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. These have different SLA milestones an agent has to hit its the same in this section. i could pass the challenge, so great to have some experts available like you! Help with Superbadge Service Cloud Specialist step 4. Note the filter. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. In fact, you need to have better coding style to pass the challenges. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Something that helped was saving the report frequently. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. For those of you who know me, you probably know that Im lucky enough to have a job that. I have enabled the knowledge user check box in the user profile. I got it figured out. I didn't change anything and retried the "Check Challenge" just now and it worked. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. I had figured that out in order to build the macro. I used a new trailhead playground created exclusively for the service cloud badge. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Ensure you set up the routing for Advanced Cases properly. I did add the things mentioned automated action in macro. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I am stuck on challenge 5. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? This comment has been removed by the author. {!Case.OwnerFirstName}, Ursa Major Solar. Install the unmanaged package from the prework if you haven't already. Would you like to share some details of your current configuration? please help. Issue was with the Lightning Page Layout. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Make sure that the correct date range is selected. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Any help would be greatly appreciated. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. 43 are for Admins. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Goodness! Service Cloud Specialist Superbadge - 4,5,6,7. Ensure you have created the Support: Cloudy New Email from the Case email template.I already created Email Template with a name Support: Cloudy New Email from the Case. Appreciate any help. Was this badge FUN or what?! Service Cloud Specialist Superbadge Challenge 6. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Youll need to enable this whole feature before you start I wont give away what its called! I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! I kept that particular module open one on screen while I walked through this step. Could you share a bit more details on what you have done for this step? I tried 10 different possibilities. If you did them recently, try not to leave it too long to attempt this superbadge. I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Thanks!!! Create the Cloudy Technical Team support process! Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! Various trademarks held by their respective owners. What am I missing? Chatter feed and publisher action for email is there, i just tried to add my own email and run the macro and even tho it says it is successful, I am not actually getting the email. Copyright 2000-2022 Salesforce, Inc. All rights reserved. *must be completed in lightning experience*1. Ensure the Case Reason and Type Analysis report format is SUMMARY. Gosh how frustrating! (Hint- The name of the component is not "entitlements"). not sure how to troubleshoot this tho..@_@, hmmm! took me 2 hours to undersand that, and without your comment I could have been there forever!! (The badge is all click, no code.) Hi fixed it. Activate your knowledge groups and sub-groups. "Can you please help me, what am I missing? Usually this is due to some pre-existing configuration or code in the challenge Org. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. I hope that you feel inspired. At last count, there are 81 Salesforce Trailhead projects for developers. That is why I referred to the question that was asked to you before on May 31st. (I am totally stuck on a CPQ superbadge right now on the last step!). Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Can you help how to revert it back and to see Closed status field. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Ensure the Macro sends an email to the customer. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. Ensure you set up the routing for Advanced Cases properly.i have done all the setup but . * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Thanks for your advice and help. Ensure you create 'Billing Topics' for Knowledge." Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. read more, Learn Salesforce with Gemma Homework and Recordings, Introduction: Learn Salesforce from Scratch Totally Free, Tips for Passing the Lightning Experience Reports & Dashboards Specialist Superbadge, How Chris and I used Salesforce to help with mental health, functional people looking to brush up on their Service Cloud skills, developers who would like to know more about how Salesforce can be used in the front end, Anyone studying for their Service Cloud consultant certification, Think back to the pre-requisite badges theres something you have to enable before allowing emails to be sent from a Case. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Start in setup. Save & Activate.That helped me clear that error. The macro itself is working fine. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Keep up the good work. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. Go to a case- check the Status options. Thanks a lot. Cloudy Technical Team is correct name wise for both the record type and the process. I'm sure it's something little! MVNO Providers3. The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. I am getting mad over this error now. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. Ensure Entitlements are visible on Cases in Lightning.' rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Making dinner for Mom! Knowledge Sidebar is enabled in the Cloud Technical team page layout (and in all other layouts) but the message persists.Any idea on what else to look for. Challenge 5 error : We can't find a field called 'Question Long Text Area'. Any hlp? Thanks for your time! Thanks a lot in advance. Is knowledge.* On the lightning page layout? Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. We can't find a field called 'Question Long Text Area'. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Open a Case in the service console.2. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! The error message is so cryptic that it's hard to troubleshoot the issue. Look at the page layout again- there is another item you will need to add. this blog is beneficial and great information to share with us. Did you start with a clone of the correct profile? You, my amazing reader, get more than tips for a Salesforce Superbadge. I am having trouble with step 4. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! For example, Basic vs Premier support. I fixed it, it was a really stupid mistake. And of course, I just tested the challenge 4 again and I passed! I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hi All,I am currently stuck at challenge 4. If the action is missing from the page layout, it will not show up as an option in the feed.

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